Smooth Stay

Smooth Stay Solutions is a service coordination platform that connects property owners with qualified, independent service providers. We: • Connect you with vetted vendors for maintenance, repairs, and property services • Coordinate job assignments, scheduling, and communication • Facilitate documentation, photos, and progress updates • Process payments and maintain service records • Provide support and assist with resolving issues when they arise Important: We coordinate services but do not perform the actual work. All work is completed by independent contractors who are responsible for their own methods, tools, crews, and safety practices.

All service providers in our network are independent contractors, not employees of Smooth Stay Solutions. This means: • Vendors are responsible for their own work quality, methods, and completion timeline • Vendors provide their own tools, equipment, materials, and crew members • Vendors maintain their own insurance, licenses, and safety compliance • Vendors are liable for any injuries, damages, or issues arising from their work • Vendors set their own pricing (though we may negotiate on your behalf) We carefully vet our vendors based on ratings, experience, and reliability, but each vendor operates their own independent business.

We're here to help when things don't go as planned, but it's important to understand our role: What we DO: • Coordinate with vendors to address quality concerns or incomplete work • Facilitate communication between you and the vendor • Help document issues with photos and written reports • Work with vendors to arrange corrective action when reasonable • Assist with the dispute resolution process • Remove vendors who consistently perform poorly or violate our terms What we DON'T guarantee: • We cannot guarantee specific outcomes or perfect results on every job • We do not insure vendor work or provide warranty coverage • We are not responsible for vendor delays, errors, or disputes • We cannot force vendors to redo work, though we strongly encourage it • We do not supervise how vendors perform their work Think of us as your advocate and coordinator—we'll work hard to resolve issues, but some situations may require direct resolution between you and the vendor.

If you experience issues with a service, here's how we handle it: Step 1 - Documentation: • Take clear photos of the issue or incomplete work • Describe the problem in detail through our platform • Save any receipts, estimates, or written communication • Submit your concern through our support system Step 2 - Coordination: • We will contact the vendor and review the situation • Both parties may be asked to provide additional information • We will work to facilitate a fair resolution Step 3 - Resolution: • Many issues are resolved through vendor correction at no additional cost • In some cases, partial refunds or adjustments may be appropriate • Persistent quality issues may result in vendor removal from our platform Important Notes: • Claims involving theft, vandalism, or criminal activity require reasonable evidence (photos, police reports, witness statements) and may involve local authorities • We review each situation individually and make decisions based on available documentation • Fraudulent claims or abuse of the dispute process may result in account suspension

Property services involve inherent risks. Here's what you need to know: • Vendors are required to maintain their own liability insurance • Vendors are responsible for injuries, accidents, or damages caused by their work or crew • Smooth Stay Solutions is not liable for vendor actions, injuries, theft, property damage, or work quality issues, except as required by applicable law • You should maintain your own property insurance to cover unexpected incidents • In the event of vendor-caused damage, you should document it thoroughly and file a claim through our dispute process We take vendor vetting seriously, but we cannot eliminate all risks. If you experience significant property damage or injury, you may need to pursue legal remedies directly with the vendor or through your insurance provider.

Your subscription level determines your access to services and priority: • Free Plan: Basic access to service requests • Premium Plan: Priority scheduling, monthly reports, discounted rates • Elite Plan: Fastest response, quarterly HVAC service, professional photos • Shield Plan (Invite-Only): Ultra-priority, dedicated rep, unlimited evaluations Payment Terms: • Subscription fees are charged monthly or annually as selected • Service work is billed separately and processed through our platform • You approve estimates before work begins • Cancellations must be made before the next billing cycle • Refunds for subscriptions are handled on a case-by-case basis

To ensure smooth service, we ask that you: • Provide accurate property information and access instructions • Respond promptly to vendor questions and estimate approvals • Allow reasonable access to your property for scheduled services • Communicate any special requirements or concerns upfront • Review and rate completed work honestly and fairly • Maintain your property in reasonable condition • Report issues promptly with clear documentation • Treat vendors with professionalism and respect

Either party may terminate this agreement: • You may cancel your subscription at any time (takes effect at end of billing period) • We may suspend or terminate accounts that violate terms, abuse vendors, or engage in fraudulent activity • Outstanding payments for completed work remain due • You retain access to historical records and documentation • Data privacy is maintained according to applicable laws

We respect your privacy: • Your property information is shared only with assigned vendors • We maintain records of services, communications, and documentation • Payment information is processed securely through trusted providers • We do not sell your personal information to third parties • You can request your data or account deletion at any time

We may update these terms periodically: • You will be notified of significant changes via email • Continued use of the platform constitutes acceptance of updated terms • You may cancel your subscription if you disagree with changes • Major policy changes will include a reasonable notice period

These terms are governed by the laws of Mexico, where our operations are based. By using our services, you agree to: • Resolve disputes through good-faith negotiation first • Use mediation or arbitration for unresolved issues when appropriate • Understand that legal remedies against vendors may need to be pursued independently • Accept that we serve as a coordinator, not a party to vendor-client disputes Questions or Concerns? Contact us at info@smoothstaysolutions.com or +1 480 719 9952. We're here to help make your property management experience as smooth as possible.